Frequently Asked Questions
Expert care for Mood Disorders, Anxiety Disorders, ADHD & PTSD.
Do you accept insurance?
Yes. We accept a variety of insurance plans. Please contact our office or check with your insurance provider to confirm your coverage and benefits before your appointment.
What if I don't have insurance?
If you don’t have insurance, we offer self-pay options. Please contact our office for current pricing and payment information.
Will I know my costs before my appointment?
We strive to provide clear pricing information whenever possible. Your out-of-pocket costs will depend on your insurance coverage or self-pay option.
What payment methods do you accept?
We accept most major credit and debit cards, as well as other approved payment methods. Payment is typically due at the time of service unless otherwise arranged.
Do you provide superbills for out-of-network insurance?
If applicable, we can provide documentation that you may submit to your insurance company for possible reimbursement. Please check with your insurance provider regarding out-of-network benefits.
How do I schedule my first appointment?
You can book your first appointment online through our website, call our office at (512) 555-MIND, or request an appointment through our contact form. We typically can schedule new patients within 1-2 weeks.
What should I expect during my first visit?
Your first appointment includes a comprehensive psychiatric evaluation where we’ll discuss your symptoms, medical history, current concerns, and treatment goals. This helps us create a personalized treatment plan.
How long does an appointment last?
Initial psychiatric evaluations are typically longer than follow-up visits. Appointment lengths vary based on your individual needs and the type of service being provided.
Can I reschedule my appointment?
Yes. If you need to reschedule, please notify our office as soon as possible so we can offer your appointment time to another patient.
What happens if I miss my appointment?
Missed appointments or late cancellations may be subject to our cancellation and no-show policy. Please contact us as soon as possible if you cannot attend your scheduled visit.
What is telehealth psychiatry?
Telehealth psychiatry allows you to meet with your psychiatric provider through a secure video appointment using your phone, tablet, or computer.
Do I need special equipment?
No. You simply need a reliable internet connection and a device with a camera and microphone.
Is telehealth secure?
Yes. We use a secure, HIPAA-compliant platform to help protect your privacy and personal health information.
Can I receive prescriptions through telehealth?
When medically appropriate, prescriptions may be provided during your telehealth visit. Some medications may require additional evaluations or follow-up appointments.
What if I have technical difficulties?
If you experience connection problems, contact our office. We’ll work with you to reconnect or reschedule your appointment if necessary.
What is medication management?
Medication management involves regularly reviewing your medications to ensure they are safe, effective, and helping you meet your treatment goals.
Will I be prescribed medication?
Not necessarily. Medication is recommended only when it is medically appropriate and based on your individual needs.
How often will I need follow-up visits?
Follow-up appointments vary depending on your treatment plan, symptoms, and medication needs. Your provider will recommend a schedule that’s right for you.
What if my medication isn't working?
Let your provider know during your follow-up appointment. We can review your symptoms and make adjustments to your treatment plan if needed.
Can I request prescription refills online?
Prescription refill requests should be submitted through the appropriate process established by our office. Some refills may require a follow-up appointment.
Who can become a patient?
We welcome individuals seeking professional psychiatric care for a variety of mental health concerns. Please contact us to confirm eligibility and available services.
Do I need a referral?
In most cases, a referral is not required. However, some insurance plans may require one. Please check with your insurance provider.
What forms do I need to complete?
New patients may be asked to complete intake forms, provide insurance information, provide their medical history, and any required consent documents before their appointment.
What should I bring to my appointment?
Please have a valid photo ID, insurance information (if applicable), a list of current medications, and any relevant medical records available.
How do I prepare for my first visit?
Find a quiet, private space if you’re attending a telehealth appointment, complete all required forms beforehand, and be prepared to discuss your symptoms and treatment goals openly.
What is your cancellation policy?
Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. Late cancellations or missed appointments may be subject to a fee.
How is my personal information protected?
We take your privacy seriously and protect your personal health information in accordance with HIPAA and other applicable privacy laws.
Are telehealth appointments confidential?
Yes. All telehealth appointments are conducted using secure technology designed to protect your privacy.
Can I contact my provider between appointments?
If you have non-emergency questions, please contact our office. Response times may vary. For medical or psychiatric emergencies, call 911 or go to your nearest emergency department.
What should I do if I'm experiencing a mental health emergency?
If you are experiencing a medical or psychiatric emergency, call 911 immediately or go to your nearest emergency room. Do not rely on email, website forms, or telehealth messaging for emergency care.
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Call us: (817) 507‑4880 • Email: [email protected]