Telehealth Instructions
Everything you need to prepare for a smooth, productive video visit with your provider. No tech experience required.
How it Works
Step-by-Step Telehealth Guide
Six simple steps from scheduling to your after-visit summary.
Schedule Your Telehealth Appointment
Book online or call (817) 507‑4880. Specify that you prefer telehealth. Our team will confirm availability and send you a confirmation email with all details.
Complete Your Intake Forms
After booking, you will receive a secure link to complete all required intake paperwork electronically. Please finish forms at least 24 hours before your appointment.
Receive Your Appointment Link
One day before your visit, and again 15 minutes before your scheduled time, you will receive a secure video link via email and/or text message. No special software is required.
Join Your Video Session
Click the link on your device at your appointment time. Allow camera and microphone access when prompted. Your provider will join within a few minutes of the scheduled start time.
Private, Secure Consultation
Your session is conducted on a HIPAA-compliant, encrypted video platform. Ensure you are in a private space where others cannot overhear your conversation.
After Your Visit
You will receive an after-visit summary in your secure patient portal. Prescriptions are sent electronically to your pharmacy. Follow-up appointments can be booked before you leave the call.
What you need
Technology Requirements
Telehealth is easier than you think. Most patients connect successfully using their existing devices.
Compatible Devices
- Smartphone (iPhone or Android)
- Tablet (iPad or Android)
- Laptop or Desktop Computer
- Chromebook
Internet Requirements
- WiFi connection (recommended)
- 4G/LTE cellular data (minimum)
- Download speed: 3+ Mbps
- Stable, uninterrupted connection
Audio/Video
- Working front-facing camera
- Built-in or external microphone
- Speaker or headphones
- Headphones reduce echo (recommended)
Platform
- No app download required
- Browser-based secure video
- HIPAA-compliant encryption
- Works in Chrome, Safari, Edge
Technical Support
Troubleshooting Common Issues
Video not working
Check that your browser has permission to access your camera. Try refreshing the page or switching browsers (Chrome recommended).
Audio not working
Ensure your microphone is not muted. Check device audio settings. Try using headphones. If on mobile, ensure the app has microphone permission.
Connection dropping
Move closer to your WiFi router or switch to a wired connection. Close other browser tabs and apps. Restart your router if needed.
Cannot find the link
Check your email spam/junk folder. Contact us at (817) 507‑4880, and we will resend the link immediately.
Provider not appearing
Wait up to 5 minutes; providers may be finishing a prior session. If they do not appear, call us immediately at (817) 507‑4880
Need immediate technical support?
Ready to Take the First Step?
Your path to better mental health starts with a simple conversation. Book your consultation today.
Call us: (817) 507‑4880 • Email: [email protected]